Finance & Administration Department User Satisfaction Survey


There are 9 questions in this survey.

A note on privacy
This survey is anonymous.
The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it. If you used an identifying token to access this survey, please rest assured that this token will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification tokens with survey responses.

Survey Questions

How would you describe yourself?
IIS Administrators
IIS PA’s
IIS Manager
IIS Visiting Lecturer / Scholar / Hourly Paid Lecturer
IIS non manager employee
IIS Head of Department Unit
Other: 

How long have you worked for the IIS?

Year/s

How satisfied are you with the response you got from the F&A Department in your dealings?
  Very satisfied Moderately satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Very dissatisfied
Query answered
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Response Time
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Overall Service
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied

How satisfied are you with the following processes in F&A?

  Very satisfied Moderately satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Very dissatisfied
Annual Budgeting
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Payment Processing
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Payroll Processing
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Facilities Management
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Events management
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Travel management
Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Very dissatisfied

Are your concerns listened to?

  • Yes
  • No

Is the department easy to work with?

  • Yes
  • No

How accurate is the information you get from F&A?

What do you consider to be the main strengths of this service (up to 3)?

What do you consider are main potential areas of development for this service to develop (up to 3) ?